Please book ahead where possible
If you would like to book please get in touch as soon as possible – we have limited space and are usually busy throughout the summer months when advance booking is recommended. For immediate confirmation we suggest you telephone us as delays between e-mail correspondence can result in provisional bookings being lost.
Check in/Departure Times
Check in is between 2pm and 8pm and check out on day of departure is 10.00am. If you are going to arrive later than 8pm, please let us know. Please note: during the “out of season” months (November – March) we do not open Reception/Shop at regular hours. If you have a booking, please call us on the day, or send an email, to let us know what time you will be arriving.
Please note, dogs are allowed in the trekker huts, camping cabins and in your tent if camping. Dogs are not allowed in the Hostel, Hobbit Houses or Chalets.
To guarantee the booking – ‘no charge’ payments can be made by Debit card or by Cheque. Credit card payments are subject to a bank surcharge of around 2.5% (banks actually charge 3.5%). In the interests of security we recommend you give us your card number by telephone, rather than e-mail. Cheque payments should be made payable to ‘By The Way’ (confirmation, if required can be made by return e-mail; as an environmental paper saving exercise we do not give written ‘surface mail’ confirmation).
Party size – applies to all accommodation
Bookings for 5 or less persons – When total amount is greater than £50 a deposit (equal to one night total) is required to confirm the booking (bookings can be left as unconfirmed for a maximum of seven days). When the total is less than £50 the full amount should be paid on confirmation of the booking (i.e. within 7 days of the provisional booking).
For 6 to 11 persons – An initial deposit of 50% of one night cost should be paid (provisional bookings may be held for seven days maximum but the deposit must be paid to confirm the booking). The balance should be paid one month before the booked date of arrival.
For 12 or more persons (including ‘whole hostel’ bookings) – An initial deposit of £100 should be paid (provisional bookings may be held for seven days maximum but the £100 deposit must be paid to confirm the booking). The balance should be paid one month before the booked date of arrival.
For all bookings when the arrival date is less that one month in advance, payment in full should be made at the time of booking confirmation.
Provisional bookings are discretionary and if accepted will be held for a maximum of seven days, after which bookings not confirmed may be cancelled.
Camping, Camping Huts, Trekker Huts, Hobbit House and Motorhome Park:
Cancellations made up to 14 days prior the date of arrival will incurr no charge. Cancellations within 14 days of arrival date will be charged the full amount.
Individual and Small Group – cancellations made up to 14 days prior to the booked date will be refunded in full less an administration charge (£5 per person for all bookings already paid, i.e. balance returned on card; 50% charged on other bookings). Cancellations within 14 days of the booked date will be refunded only if the room/bed is re-let.
Large Group (12 or more) and ‘whole hostel bookings’ – cancellations should be notified as soon as possible. Whenever possible we will endeavour to re-let the hostel or individual rooms/beds for you. When we are successful in re-letting, you will only forfeit your booking deposit. If we cannot re-let, then you will be held responsible for prompt payment of the full outstanding amount for all un-let beds. If a credit or debit card number is held by us and you do not notify us of cancellation, we reserve the right to charge the card for the full amount.
In all instances holiday cancellation insurance is recommended.
Vehicles & Possessions
Vehicles and possessions are left at owner’s risk.
We endevour to have our Wi-Fi available at all times, but we are dependent on our Internet Service Provider (ISP) who do not guarantee 100% availability. Therefore we regrettably cannot provide compensation where Internet access is unavailable due to circumstances outwith our control.
These conditions are updated annually but may be superseded in the interim by any conditions detailed on e-mail correspondence.